FAQs
Frequently Asked Questions
About Our Products
What types of wellness products does Root and Ray Wellness offer? Root and Ray Wellness specializes in innovative wellness products designed to provide instant relief and enhance overall well-being. Our flagship product is the EMS Foot Massager Mat, which utilizes electrical muscle stimulation technology for deep tissue relief, improved circulation, and professional-grade therapy at home.
How does the EMS Foot Massager Mat work? The EMS (Electronic Muscle Stimulation) mat sends gentle electrical pulses through your feet to stimulate muscles, nerves, and circulation. It's the same technology used by physical therapists—think of it as a workout for your feet and circulatory system, without any effort on your part.
What are the 8 massage modes and 19 intensity levels? The 8 modes include Beat (relaxation), Knead (deep tissue), Massage (soothing), Shaping (toning), Activation (circulation boost), Extrusion (pressure points), Train (strengthening), and Slap (invigorating). With 19 intensity levels, you have complete control to customize your therapy from gentle to powerful stimulation.
Usage & Results
How long and how often should I use it? We recommend 15-30 minute sessions, 1-3 times daily. Most users feel immediate relaxation after the first session. For chronic issues like plantar fasciitis or circulation problems, consistent daily use typically shows significant improvement within 2-4 weeks.
Do I need to use it barefoot? Yes, bare feet are required for the electrical pulses to work effectively. Your feet should be clean and dry for optimal contact.
Is it portable and how does charging work? Yes! It's lightweight, rechargeable, and folds easily. A full charge takes 2-3 hours via the included USB cable and provides 3-5 sessions at medium intensity.
Safety
Who shouldn't use this product? Do not use if you have a pacemaker or implanted electrical device, have epilepsy, or have open wounds on your feet. If you have any medical conditions (including diabetes), please consult your doctor before use.
Is the electrical stimulation painful? Not at all. Most people describe it as a tingling or gentle pulsing sensation. Start at a lower intensity and adjust to your comfort level. If you feel any discomfort, simply lower the intensity.
Can diabetics use this? Many diabetics use EMS therapy for circulation and neuropathy relief. However, please consult your healthcare provider first and start at the lowest intensity to ensure you can feel the stimulation properly.
Returns & Refunds
What is your return policy? We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in original packaging.
How long does it take to process a refund? Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
What if my product arrives damaged or defective? Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.
Do you offer exchanges? We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.
Still have questions? Contact us and we'll get back to you within 24 hours